How to change my username,
password or domain hosted?
- You need to notify us
of the changes. Call support (Rita) 303 452 1104
How can I check how much bandwidth or disk space I am using?
To check your disk space
/ bandwidth consumption, you can do it by checking the left column
on your cPanel.
How do I transfer a website from my current provider to your
- Your domain name has
to be reset to our Name Server addrress. It is generally done
where you purchased the domain. They usually also host it. Relative
to the website: if your website is not using MySQL databases,
moving your site is very easy. Simply upload all your files to
the 'public_html' folder on our server. If you have a PHP based
website, check if it has any configuration files where domain
name or path to the files can be set. Update these values if
- I am a computer newbie.
Will I still manage to setup my website here?
Yes, because we provide many scripts and links to website
programs that are easy to work with. They install by just following
directions and ready to use by newbies.
- Check our control panel
- it is easier to use than any other control panel in the industry
- you can set up an email account in just one click of the mouse.
Are there any long time contracts?
- Our offer is risk free.
Unlike with most companies, you don't need to pay for 12 months
(or even more). For example, you can choose to be billed every
30 days and cancel anytime. Moreover, if you decide to cancel
your account within the first 30 days - you can request a full
Domain Names / DNS
Can you host international domain names such as .co.uk, .de,
- Because of new international
copyright laws we have to stay with clients who write and speak
English in the US and Uk.
How do I point my existing domain to your nameservers?
- In order to point your
domain name to our servers you will need to visit your domain
registrar (the website where you registered the domain) and set
the nameservers there.
- This is a common process
at all domain registrars and the function should be located in
sections like 'DNS Management', 'Change Nameservers'. For specific
help on changing the name servers at your domain registrar, feel
free to navigate to their website's help section. Search for
'changing name servers' or 'changing DNS servers'.
- Our nameservers can
be found in Members Area -> List accounts -> Account Details.
Please note that any other nameservers that are set on your domain
at the domain registrar will need to be removed and replaced
by our nameservers.
- After you have updated
the nameservers on your domain, it will take some time to propagate.
Usually it starts working in 24 - 48 hours.
- If you still have any
trouble with setting the nameservers, please let us know the
details to login to the domain registrar, and we will reset these
settings for you.
Can I edit MX, CNAME, A records of my domain ?
- You can change the MX
records for your domain by navigating to cPanel -> MX Entry
tool. If you need to edit any other DNS records (such as CNAME
or A records) please use either the Simple DNS zone Editor or
the Advanced DNS zone editor, both of which are located in your
What are your nameservers?
- Our nameservers can
be found in Members area -> List accounts -> Account Details
section. After you have updated the nameservers on your domain,
it will start working within 24 - 48 hours.
Will my domain be registered in my own name?
- Some devious web hosts,
while offering to register a domain for you, legally register
the domain in their own name. By registering your domain with
Bravenet, you can be sure that the domain
will be registered in your own name. The domain will become your
own property and you can transfer it to any other company any
time, if needed.
File Upload Questions
I cannot login to FTP. What should I do?
- First of all, please
make sure that you are using the correct FTP details (such as
hostname, username and password).
- If you are using your
own domain, please make sure that it is pointing to our nameservers
(the propagation takes 24-48 hours after nameserver update at
the domain registrar). In this case you can use our server IP
address as your FTP hostname. IP address can be found on the
left tab in your cPanel.
- If your domain is already
resolving to our server and FTP connection still fails, please
try to use the cPanel -> File Manager tool to upload your
files or contact our support.
How do I upload my website?
- Use the FTP client (download
and install) or File Manager from the Control Panel to upload
your files. All files must be uploaded directly to the public_html
- Also, there must be
a file named index.html or index.php inside the public_html directory
for the site to work properly. Note that file names are case
- What FTP software should
- We recommend using the
Filezilla FTP client another alternative. It is free, easy to
use, and can be downloaded from: http://filezilla-project.org/
- To add, please make
sure that you are using the correct FTP details (such as hostname,
username and password) with your FTP clients. To find your FTP
information, please navigate to members area -> List Accounts
-> Account details.
I don't know what is FTP. Do you offer an online File Manager?
- If you do not wish to
use an external FTP tool to upload the files, please try to use
the cPanel -> File Manager tool.
What are my FTP Details? Where do I find them?
- To find your FTP / cPanel
login information, please log on to the Members Area and navigate
to "List Accounts" tab. You will see all your hosting
accounts listed here. Please enter "FTP Details" link
for the selected hosting account and you will see FTP login details.
You will also receive an email with all the details after you
Do you have any file size or file type limits?
- No, we do not have any
file size limits. You can also upload any files with any extensions.
- However, please mind
that we do not allow any copyrighted or illegal material to be
hosted on the accounts here. Discovery of such material without
the appropriate permissions could lead to account suspension.
For further details, please review our terms of service.
Do you accept international customers?
- No, only English speaking
and writing may apply due to copyright issues.
What payment methods do you accept?
- At the moment you can
only pay by credit card through 2checkout, or by using PayPal.
No other payment methods are available.
SSL certificates: do you support SSL?
- Yes, SSL is fully supported.
Your website and your scripts can operate in SSL mode for an
- To add, if you have
any troubles installing the certificate on such an account, please
let us know and we will install it for you. We can install either
self-generated or Your private SSL. Please mind that we do not
have private SSL certificates on offer and they need to be purchased
separately and installed on the account later on.
Can I host mp3 files or movies here?
- Yes, MP3 files can be
hosted, however, you must own the copyrights or have the required
permissions from the copyright holder to upload the files.
- We do not allow any
type of copyright violation on the accounts. Discovery of copyrighted
material without the appropriate permissions could lead to account
suspension. For further details, please review our terms of service.
- What is your average support
- Most questions are answered
in less than 15 minutes and resolution is given in 2 hours. We
are here 24/7.
What is your MySQL hostname?
- The MySQL hostname on
most of our servers is localhost. You can always double check
this information in your Members area -> List accounts ->
- If you are trying to
connect to MySQL from a remote location (for example from your
computer), please use these instructions:
- - Use the IP address
of your hosting account as your MySQL hostname. Your IP address
can by found on the left hand column when you login to cPanel.
- - Please add your computer
IP address to the cPanel -> Remote MySQL section. You can
check the computer IP address at http://www.tracemyip.org/
- - Use either the MYSQL
username / password that was created in cPanel -> MYSQL section,
or your cPanel login details to connect to the database.
I get 'access denied' errors when trying to connect to MySQL
- If you cannot connect
to the MySQL server, this might happen due to several reasons:
- - Incorrect MySQL hostname.
The MySQL hostname on most of our servers is localhost. You can
always double check this information in your Members area ->
List accounts -> Account details.
- - Incorrect MySQL username
/ password or database name.
Please navigate to cPanel -> MySQL to check this information.
If you cannot remember what password is set on the MySQL user,
feel free to delete it and recreate it one more time.
- - You have not added
the MySQL user to the database.
This is a very common issue that people forget to do. In order
to have a fully operational MySQL database you must also add
a MySQL user to the MySQL database and assign full permissions.
You can achieve this by clicking on the 'Add' button under 'cPanel'
-> 'MySQL Databases' -> 'Add User To Database' section.
- If you have any other
issues with the MySQL connection after taking these steps, please
let us know.
Do you support remote MySQL connections?
- Yes, remote MySQL connections
- If you are trying to
connect to the MySQL server from a remote location (e.g. your
computer), use your hosting account IP address as the MySQL hostname.
Your server IP address can by found on the left hand column when
you login to cPanel. Do not forget to add your computer IP address
to the 'cPanel' -> 'Remote MySQL' section.
On Softaculous installer I get this error: "can't install
more than 1 script in a root directory"
- The solution to this
problem is very simple: please try deleting the .Softaculous_data directory
from your account (root directory), and then you will be able
to install new Softaculous scripts again.
Can you increase PHP and MySQL resource limits, enable some functions?
- Yes, you can set and
modify most of such PHP settings yourself by using the php_flags
in .htaccess file.
How is technical support handled?
- You will be the first
point of contact for your clients. You can then contact our Technical
Support department directly for those technical support issues
you need assistance with. We will provide the answers that you
can then use to assist your clients.
How do I use my cPanel?
- cPanel is designed for
the end user allowing them to manage their individual accounts
- * Create, remove email
accounts, forwarders, autoresponders.
* View website statistics with AWstats.
* View account information such as bandwidth usage, server status.
* Manage domains, subdomains, and parked domains.
* Manage and create MySQL databases.
* Add, remove FTP accounts.
* Use advanced tools such as cron jobs, hotlink protection.
* Access to pre-installed scripts such as Softaculous installer
Can I have custom error pages?
- Yes, you can set up
your own custom error pages by using the .htaccess file (it is
located in your public_html folder) or by navigating to your
cPanel and clicking on the 'Error Pages' icon. This will give
you access to the easy to use Custom Error Page Creator.
- If you have any trouble
creating an error page, please let us know and we will do this
- How do I install Guestbooks,
- We have a huge collection
of scripts that are already pre-installed on your hosting account.
Some of these scripts include: B2Evolution, WordPress, phpBB,
Joomla, phpWebsite, SMF (over 50 scripts are available!). These
scripts are ready to be auto-installed in 1 click through Softaculous!
- Also, feel free to check
the RvSiteBuilder tool (also available in your cPanel), which
offers tools for easy visual site creation. It has hundreds of
customizable templates and tools like Contact forms / Blogs /
Registration forms integrated and ready for easy use.
How to CHMOD (change permissions) of some file?
- The easiest way to chmod
files (change permissions) is using the FTP client. Log on to
your FTP account and select all of the files/directories you
want to change permissions for. Right-click the selected files
and select 'File Attributes' (in Filezilla) or 'Properties' (in
most of other FTP clients) menu. You will see some numbers like
644 or 755 (for example) in the file attributes window. Change
these numbers to any value you need (e.g.777) and click the OK
button to confirm the changes.
- You can also change
file permissions by using the File Manager which is located on
your cPanel. The button for permission change is located on the
top toolbar in the File Manager window.
- If you have any troubles
with this (For example you are receiving file ownership errors),
please let us know and we will fix this for you in a few minutes.
My website shows "Internal Server Error"
- There are many different
possibilities for this. In most cases it is due incorrect .htaccess
- Although this is generally
caused by a problem within the script, many times it is caused
by incorrect file permissions either on the script itself, or
another file or directory used by the script. You should also
verify the that the script paths are set correctly.
- Also, please check if
the file was uploaded in the correct mode (ASCII or Binary -
check the readme for the scripts to see any special instructions.
Normally it is ASCII).
- Also it could be related
to the permissions of the file or directory. Your script permissions
should be 755, or rwxr-xr-x.
- How do I fix a '500
Internal Server Error' on my website?
- 1. Interference with
an .htaccess file.
If you have implemented .htaccess on your site, it may be interfering
with the web page you are trying to load into your browser. Please
double check the .htaccess configurations to ensure that it doesn't
contain any errors. To confirm whether a misconfiguration .htaccess
is the cause of the 500 Internal Server error, either remove
or rename the .htaccess file.
- 2. PHP Coding Timing
If your PHP script makes external network connections, the connections
may time out. If too many connections are attempted and time
out, this will cause the Internal Server Error. To prevent such
time outs and errors, we suggest that your relevant php scripts
be coded with some timeout rules.
- 3. Search on Google
for your Script Name + Internal Server Error Fix. For example
if you get this error on Wordpress blog - query Google for Wordpress
Internal Server Error Fix.
Why can't I login to website builder?
There could be some causes:
- 1. Make sure you have
already updated nameservers.
If you are using your own domain (like yourdomain.com, for example),
you need to point your domain to our nameservers to get it working.
You can find the nameserver details after logging on to your
Members Area -> View Account Details. You have to wait 24-48
hours after the nameservers are updated before your domain starts
- 2. Make sure you have
a public_html folder created.
If your site is missing the public_html folder, you will not
be able to use website builder.
- 3. Use Internet Explorer,
Firefox or Opera browsers..
Our website builder has support for these browsers only. We do
not guarantee that the builder will work with other browsers.